Total Relationship Management
Protocol Integrated Direct Marketing specializes in helping marketers deliver a
consistent brand experience across all customer touch points. As one of the largest
privately held marketing services companies, we help some of America's most creative
and demanding marketers build more valuable customer relationships throughout the
entire customer life cycle.
By encompassing best-of-breed providers in contact centers, direct marketing, research,
data services, lead management, and fulfillment, Protocol boasts a uniquely diverse
— yet seamlessly integrated — service offering.
In short, Protocol provides a single source for all the services you need to make
your customer interactions simple, hassle free, and mutually rewarding. In addition
to improving the quality of your customer's experience, Protocol makes managing
your customer relationships easier for you, as well.
We work with your advertising agency to understand and deliver your brand experience
at the transactional level. We provide seamless coordination between all customer-facing
channels, ensuring brand consistency. And we give you a single point of contact
— a partner responsible for the quality of all your customer interactions.
The result is a cohesive brand experience for your customer, consistent messaging,
and an easier management task for you.
For more information on Relationship Integration, please contact us online or call us at 800-677-2001.