Expert Product Recall Services
No one ever expects to need product recall services. But when the need arises, it is imperative that your company to react quickly, efficiently, and effectively, particularly when the recall involves customer health or safety issues.
As an experienced provider of product recall services, Protocol has helped some of America's largest companies during this sensitive time. Our product recall services help our clients demonstrate appropriate responsibility, while minimizing the impact of the product recalls on their businesses.
By delivering prompt, accurate, and sensitive product recall services, Protocol helps our clients keep their customers satisfied during recalls — when the chance of attrition is highest — and that can help build customer loyalty in the long run.
Protocol's responsive recall services are made possible by state-of-the-art call center capabilities.
Every product recall situation is unique and therefore requires recall services that are both adaptable and reliable to ensure the best possible customer service throughout the process.
Protocol's advanced call center facilities are uniquely equipped to handle virtually any product recall service assignment. Our specialized resources and capabilities include:
- Full-service capabilities and supporting technology
- Extensive capacity, with more than 2,300 seats in eight call centers throughout the U.S. and Canada
- Fast turnaround times for recall program development
- Highly qualified and experienced agents, matched to our clients' specific needs
- Intensive training to inform agents of the recall situation and procedure
- Multilingual capabilities, including English, Spanish, and French, as well as in-language support for Korean, Japanese, Mandarin, Cantonese, German, Italian, and several Indian dialects
Don't be caught unprepared the next time you need recall services. Call Protocol first.
Is your business ready for an unexpected recall crisis? If you're not sure, now is the time to call Protocol — before you need our expert product recall services.
Think of us as your product recall service life preserver — always here when you need us, just in case. Because the better prepared you are for the unthinkable, the less impact it will have on your customers — and your business.
For more information on Product Recall Services, please contact us online or call us at 800-677-2001.