Leading Energy Services Providers Count on Us
At Protocol, we understand the regulated and deregulated energy markets like no other direct marketing provider
does. Our extensive experience in energy services marketing gives our clients a unique advantage in this increasingly competitive industry.
With mergers, acquisitions, and outsourcing changing the landscape of the energy services industry, it's more critical than ever to choose a partner who knows how to navigate the many regulatory and financial challenges facing your business to develop effective marketing programs that help you acquire new clients, while strengthening your relationships with existing customers.
Imagine if your marketing and contact center services provider knew the energy services industry as well as you do.
Energy services marketing is in our DNA
For more than 10 years, Protocol has worked closely with some of the leading energy services companies in the industry. Our experts have firsthand knowledge of the many issues that have shaped the industry in recent years, and we continuously research FERC and local PUC regulations to stay current on the impact they have on your business.
That deep knowledge makes us effective advocates for your business and allows us to actively participate in compliance on your behalf.
Growing your revenue and improving ROI at every touch point
Whether your business is in the regulated or deregulated energy services market, we can help build effective customer acquisition programs that enhance your revenue and provide you with innovative branding and loyalty campaigns that increase the lifetime value of every account.
We also recognize that customer attrition is sometimes unavoidable. In such cases, we can provide proven strategies for customer winback that not only maintain your customer base, but give you a decided advantage over your competitors.
Protocol's comprehensive solutions for the energy services industry include:
- Customer Service
- Credit and Collections
- Billing Servicing
- Connect/Disconnect Requests
- Customer Choice FAQs
To provide the best possible service to our clients in the energy services industry, we've dedicated an entire facility — our Energy Services Center in Sarasota, Florida — to meet the industry's specialized and dynamic needs. So whether you're a large investor-owned utility or a municipality providing electricity or gas service, Protocol is equipped to provide a customized solution to your customer service needs, including:
Performance/Reliability Guarantees
Protocol can assist in mitigating the risks associated with Performance/Reliability Guarantees and Performance-Based Ratemaking (PBR) because we understand the regulatory reporting processes required to manage such guarantees. In fact, we can even provide a web reporting mechanism to monitor related performance levels, which can help simplify the report development process.
Call Predictions and Management
The seasonal and cyclical call volumes associated with the energy services industry present a unique set of challenges. So we assembled a team of call management and call prediction experts who understand seasonal call patterns associated with outages and other irregularities, and who can proactively manage such issues to ensure full-service-level compliance.
Data Security
We're fully aware of the high priority and sensitivity surrounding the safeguarding of customer data. To that end, we've developed and maintain data integration, security, and management policies and procedures designed to ensure compliance with even the most rigid customer security specifications.
Protocol is your trusted partner for all your customer contact needs
The customer care demands facing the energy services industry are unique. There's no room for delayed responses, dropped calls, or other errors that damage your customers' trust in your business.
As a leader in contact center and customer care solutions for the energy services industry since our inception, Protocol specializes in providing the kind of prompt, accurate, and responsive service that your customers demand.
We help keep your customers happy, and that has a direct, positive impact on your bottom line.
For more information on Energy Services Marketing and Customer Care Solutions, please contact us online or call us at 800-677-2001.