Jim Ferrato
Senior Vice President, Chief Intelligence Officer
With a focus on bringing technology to life for both our clients and employees,
Jim brings his 20 years of experience to bear on the development and management
of Protocol’s strategic IT plan and ensuring its alignment with the company’s business
model.
Prior to joining Protocol, Jim was the Vice President of Professional Services at
Aspect Communications, where he led this global organization in delivering a broad
range of integrated contact center solutions. In addition, Jim was the CIO for Stream
International, a worldwide supplier of customer care services.
Jim received his BS in Business Administration from the University of Rhode Island
and holds an MBA from Boston University.