Welcome to Protocol Integrated Direct Marketing
On behalf of our approximately 3,400 associates in 12 locations, welcome. Protocol
Integrated Direct Marketing is an innovator in seamless direct marketing and customer
support services. With more than 300 clients — including many Fortune 1000 companies
— as diverse as retail, technology, energy, health care, financial services, pharmaceuticals,
government services, and not-for-profit organizations, we have grown our business
to more than $200 million.
We believe that when you deliver high-quality customer interactions — when your
customers find it easy to do business with you — then you'll find it easy to build
and grow stronger, more valuable customer relationships. That's what Protocol can
help you achieve.
Our fully integrated direct marketing and customer support capabilities make us
unique among our competition. By integrating all the staff and facilities necessary
to facilitate and control those interactions, Protocol creates a seamless experience
for your customer — and an easier management task for you.
Whether you operate in a B-to-C or B-to-B business environment, we have the experience
and capabilities to add real value to your customer relationships. Our veteran team
has decades of experience in acquisition, retention, customer support, CRM, research,
and fulfillment across every customer channel.
If you want to increase the value of your customer relationships by improving your
customers' experience, call me. I'd love to show you how we can help.
Don Norsworthy
President/CEO
Protocol Integrated Direct Marketing
2805 Fruitville Road
Sarasota, FL 34237
Phone: 800-677-2001
Fax: 941-906-9099